Contact us

Contact us

A-Z of our key services

  Please use the list below to locate contact information for various teams at University of Kent.   

The Future Student team deals with all undergraduate and postgraduate applications to the university, for UK, EU and international students.

Information for prospective students about courses, applications and studying at Kent

Make a general enquiry 

Order or download a prospectus

T: +44 (0)1227 827272

We're here with you every step of the way to make sure you have a happy and safe time living on campus and are always looking to improve the facilities and services available to you.

How to pay accommodation fees 

T: +44 (0)1227 766660 

The Kent alumni community is a global network of more than 190,000 former students from 189 countries.

The Student Record Administration Office are able to provide alumni with official documents such as degree certificates and transcripts. 

T: +44 (0)1227 824346 

Students can contact the appeals team via email at but we do not provide advice and guidance to students as our office is the one assessing the appeals cases.

We are unable to provide advice over the phone.

We direct students to Kent Union for advice and guidance. Please see our extensive webpages which provide all the necessary information.

We believe in bringing innovative and creative approaches to increasing industry productivity and growth through collaboration with businesses, charities, and public sector organisations locally, nationally and internationally.

Explore how we can work together. 

T: +44 (0)1227 827376 

We provide the advice, workshops and tools to prepare Kent students and graduates for employment and further study.

T: +44 (0)1227 823299 

Our fantastic location, range of accommodation and extensive facilities make us the perfect choice for groups, conferences, events and holidays. 
T: +44 (0)1227 828000 

For information about graduation and congregations and supporting you through key milestones. 
T: +44 (0)1227 824347 

The Estates Department provides a number of essential services to the University of Kent and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. 

Contact Estates Customer Services for all enquiries:

T: +44 (0)1227 816666

You can pay your Accommodation and Tuition Fees online

The Income Office can help with any enquiries about paying your tuition and accommodation fees. 

The team are available Monday-Friday 10.00-16.00 via telephone and email. Virtual appointments are available Monday-Friday, 10.00-15.00 
T: +44 (0)1227 824242

T: +44 (0)1227 827289 (open 10:00 - 16:00) 

Virtual Appointments available Mon - Wed 10:00 - 15:00

The Student Immigration Compliance Team is responsible for monitoring the University's compliance with UK immigration laws to ensure that we maintain our Student (previously known as Tier 4) sponsor status with the Home Office.  

We are unable to provide advice over the phone. Please email us at We aim to respond within 7-10 working days.

Our International Marketing and Recruitment team are here to support our applicants from outside the UK, whether you need advice on courses, information on how to apply or a query regarding your current application, feel free to get in touch and we can assist you. 

Visit our International Student homepage

T: +44 (0)1227 824904

We've got lots of online support and ways for you to get in touch with us.

Visit the Nexus self-service portal

View the Library and IT opening hours 

T: +44 (0)1227 824888 

For queries about working at Kent, applying for a job or for further information about current vacancies, please contact us by emailing

New students getting started at Kent – including enrolment, registration and everything you need to know about Arrivals 
Visit the new student homepage

T: +44 (0)1227 827298 

Nexus staff can help with any student query, signposting you in the right direction. 

Please use the Nexus self-service portal or email 

T: +44 (0)1227 827932

We're here to help with general queries and further information about our partner schools and colleges.


Telephone: +44 (0)1227 824149

If you work in the media and would like to learn more about any aspect of Kent, including our world-leading research, or speak with any of our academic experts, our team will be happy to help.  

Visit the Press Centre homepage 

T: +44 (0)1227 823985

Visit the Research homepage

Research and Innovation Services Contacts 

For support and advice on the Research Excellence Framework, public engagement with research, partnership opportunities, and maximising the reach and impact of research, contact

To connect you to the individual or team that can meet your needs, contact 

Kent offers a comprehensive variety of scholarships to students who achieve outstanding academic merits from entry level and beyond in their undergraduate and postgraduate studies.   

We also offer scholarships in sport and music that can help you to further develop your talent alongside your studies. Awarded on merit, by Kent Sport and our Music department, they are open to all students at Kent.

T: +44 (0)1227 824822

The University takes the safety of its students very seriously. We train our staff to provide practical safety advice and support and we maintain excellent relationships with local police. Please use the links below to find out about the security facilities available and how the Campus Security department operates. The Campus Security Service Level Statement provides a comprehensive overview of the services offered.

Campus Security staff are on duty 24 hours per day, 365 days per year.

Campus Security are there to help you, so please help them. Your information may prevent or solve a crime or incident.

Email us on

Emergencies: +44 (0)1227 823333

Non-emergencies: +44 (0)1227 823300

The Student Support and Wellbeing team are committed to improving access to learning and provide a wide range of support. They have expert staff to support students with a Specific Learning Difficulty (SpLD) such as Dyslexia; discuss academic adjustments for people with temporary or permanent disabilities or chronic conditions; support autistic students, and offer support for anyone at Kent experiencing distress arising from psychological, emotional or mental health issues.

24x7 Support information

Canterbury campus

Medway campus

Our friendly staff are happy to help with all your library and IT queries

T: +44 (0)1227 824777

Kent Union are led by students, for students. Our mission is to promote your interests and priorities on campus, locally and globally, empowering you to lead through campaigns, lobbying and activism that you decide. We're here to help you academically and socially, and strive to be a students' union you can always turn to, whether you are doing great or just need a helping hand.

T: +44 (0)1227 824200

SignLive BSL interpretation service

You can contact us in British Sign Language using SignLive

The University of Kent has its main campus and administration in Canterbury:

University of Kent,

T: +44 (0)1227 764000